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Reservations & guest services

How may we help with your London stay?

Whether you are choosing a boutique hotel room for a few nights or arranging a serviced apartment for an extended stay, our team is here to make the next step simple.

Direct booking · Live availability · Dedicated assistance

Exterior of Chesham Court serviced apartments in Belgravia, London
Chesham Court · Belgravia

Contact a property directly

The right team, at the right London address.

For an existing reservation, arrival details or help during your stay, contact your property reception team. For a new booking or help choosing where to stay, use our reservations WhatsApp service.

Planning your stay

A few helpful answers before you arrive.

Practical guidance for booking boutique hotel rooms and serviced apartments in Kensington, Knightsbridge and Belgravia.

How can I book directly with The Kensington Collection?

Use our live booking service to check current availability, rates and stay requirements across our London hotel and serviced apartments.

Can you help me choose between a hotel room and a serviced apartment?

Yes. Ashburn Hotel is ideal for a traditional boutique hotel stay, while our serviced apartments offer more living space, fully equipped kitchens and greater flexibility. Message reservations on WhatsApp with your dates and requirements for personal guidance.

Can I book for a short stay or an extended stay in London?

Yes. The Kensington Collection welcomes short visits and extended stays. Available lengths and minimum stay requirements can vary by apartment type and date, and our live booking service will show the relevant options.

Where are your London properties located?

Ashburn Hotel and Ashburn Court are in Kensington, Claverley Court is in Knightsbridge and Chesham Court is in Belgravia. Each provides easy access to central London’s museums, parks, shopping, business districts and transport links.

Can my baby stay, and can I request a cot?

Yes. Cots are available on request. Please add the request in the message section when booking so the property team can prepare for your arrival.

Are reception teams available 24 hours?

Yes. Each property has a 24-hour reception team to support arrivals and assist guests throughout their stay.

How do I amend or cancel an existing booking?

Contact the reception team at the property named on your confirmation. Amendment and cancellation terms depend on the rate and conditions selected when you booked.

Are the apartments suitable for business travel, relocation and family stays?

Yes. Our London serviced apartments are well suited to business travel, project work, relocation, family visits and longer stays, with separate living space, fully equipped kitchens and housekeeping support.

Ready when you are. Find your London address.

Book your stay